Service Advisor

Our Client is a well-established Commercial Vehicle Repair centre based in the Ashford area of Middlesex. They are looking for an experienced Service Advisor who enjoys working in a fast-paced environment and delivering the best customer service to join their team. Reporting to the General Manager, the ideal candidate will be able to think on their feet and work well under pressure.

Requirements

• Excellent customer service skills
• Previous experience working in a similar role
• Proven organisational skills
• Ability to work in a fast-paced Repair Centre
• Excellent interpersonal, verbal and written skills
• Computer Literate

Duties

• Liaise with Vehicle Technicians to ensure that work is carried out in a timely manner.
• Handling customer enquiries
• Updating customers with vehicle progress
• Dealing with insurance companies from initial contact to final repairs.
• Ordering Parts
• Maintaining Stock Levels
• Record all items supplied to customers
• Adhere to all Health and Safety Regulations
• Assist the Manager with the day to day running of the centre

Benefits

Basic Salary of up to £30,000 per annum

Pension Scheme

Bonus Scheme

Training

Career Progression

28 days holiday

Excellent customer service skills Previous experience working in a similar role Proven organisational skills Ability to work in a fast-paced Repair Centre Excellent interpersonal, verbal and written skills Computer Literate Duties Liaise with Vehicle Technicians to ensure that work is carried out in a timely manner. Handling customer enquiries Updating customers with vehicle progress Dealing with insurance companies from initial contact to final repairs. Ordering Parts Maintaining Stock Levels Record all items supplied to customers Adhere to all Health and Safety Regulations Assist the Manager with the day to day running of the centre