Community Engagement Specialist

• A-Z customers relations, responsible for all customer support and answering all inquiries

and complaints on social media and online channels.

• Take the conversation offline and contact the customer directly to resolve any issues

directly. They will be trained on several CRM platforms to accurately

communicate or escalate each inquiry incoming from the brand’s numerous

channels internally and externally.

• Gather user feedback on products and services and report back to the business.
• Engage with our communities regularly and build a connection between them

and BitOasis.