Sr Helpdesk Officer
Sr Helpdesk Officer
Posted on :
30-03-2024
Employer Active
1 Vacancy
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Job Description
- Answer customer’s calls raised to Hikma’s call center & Serve as the first point of contact for customers seeking technical assistance over the phone, email, or onsite visits
- Register incidents and service requests, track updates and follow up until completion
- Perform onsite/remote troubleshooting through diagnostic techniques
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken through to the final resolution
- Setup Cisco desk phones, audio conference phones and video endpoint devices. Troubleshoot connectivity problems
- Setting up profiles, emails, and assigning access to Hikma’s systems for new employees and assisting in all password-related issues
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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