Head of Customer Sup....
Head of Customer Support
Posted on :
03-04-2024
Employer Active
1 Vacancy
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Job Description
- Put knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% of L1 tickets, but our goal is to achieve 70% and then move on to solving L2 tickets.
- Solve tickets fast and on the first attempt. Our agents currently solve 30% of tickets on the first attempt within one day. Your goal will be to increase this to 80% FCR within one 8-hour shift.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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