Service Sales Engineer
Posted on :
03-03-2024
Employer Active
1 Vacancy
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Job Description
- Develop a strong relationship with customers by ensuring regular contact and an understanding of the customer s needs.
- Complete all duties and responsibilities in a professional and timely fashion to ensure customer satisfaction. All activities should be in strict compliance to the quality procedures of Otis.
- Ensure that all sales targets & objectives are met or exceeded.
- On completion of the FOS, prepare maintenance contracts to ensure conversion of units from free to paid maintenance.
- Negotiate and finalize maintenance agreements, based on the price guidelines and approval of Sales Manager.
- Ensure timely renewal of maintenance contracts, with increase in price where possible.
- Ensure that outstanding/pending contracts are resolved in a timely manner.
- Follow up with the requirements of all contracts including Special contracts to ensure they are actioned by finance and service operation, as necessary.
- Prepare maintenance contract proposal for lost units and actively pursue it to achieve maximum recovery.
- In coordination with the Service operation, prepare estimation and issue quotations for additional repairs, up-gradating of lifts and modernization. Follow up with the customer and close the sale which is mutually beneficial to the customer and the company.
- Always negotiate for an agreement which is in line with company policies and company objectives.
- Maintain an updated log for all enquiries received for maintenance, recovery, repairs, and modernization.
- Report directly to the Sales Manager to ensure he is aware of any anomalies or problems that may require management intervention in a timely manner.
Employment Type
Full Time
Company Industry
Department / Functional Area
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