IT Support Specialist

Job Title: IT Support Specialist

Location: Remote (EST Time Zones)

About the Company

Elastyc is dedicated to matching job seekers like you with the right opportunities. Our platform uses advanced AI technology to connect with companies actively looking to hire ensuring that your skills and experience are aligned with the roles youre interested in. We streamline the hiring process matching you to the right job faster and more efficiently. Let Elastyc help you discover your next career move and connect you with companies that are just the right fit.

About the Position

Elastyc is representing a dynamic privately held company in the insurance industry. With decades of experience they pride themselves on their independence which enables them to prioritize clients support their teams and contribute to the community. With a global presence and thousands of professionals their associates are empowered to make a positive impact every day.

Job Responsibilities

• Provide technical support to IT users through phone onsite assistance and problem resolution ensuring timely issue resolution in collaboration with the appropriate team.

• Perform installation maintenance troubleshooting and support for client/server systems software and network hardware.

• Assist end users with computer operations peripherals and software applications ensuring smooth functionality and support.

• Coordinate software hardware and systems applications with users and management to align with business needs.

• Handle and coordinate all desktop IT requirements including hardware/software troubleshooting replacement installation configuration and user administration.

• Document and route incoming IT requests escalate tickets when necessary and ensure help desk processes are followed.

• Move add and update desktop and network equipment as needed.

• Provide user training consulting on IT systems and exceptional customer service in line with company philosophies.

• Support the IT departments goals and assist in developing short and longterm objectives and strategies.

• Stay informed about new systems software capabilities and technological advances.

• Perform other ITrelated duties as assigned.

Qualifications:

• Bachelors Degree in Computer Science or related field or equivalent education/experience.

• At least 2 years of experience in computer hardware/software with a focus on workstations networking client/server systems and problem diagnostics.

• Strong project management time management initiative and interpersonal skills.

• Ability to meet deadlines attend required meetings/training and travel by automobile/aircraft.

• Ability to work outside normal business hours as needed and to operate office equipment such as computers copiers and calculators.

Language Skills: Fluency in English is required.

To help us process your application quickly please submit both your resume and an introduction video in English.

Salary Range: up to 2800 USD/mo

Work Schedule: Monday to Friday 9:00 AM to 05:00 PM (EST).

Remote Work :

No