Junior support engineer

We help diverse companies such as machine builders and design firms to innovate faster and more efficiently with the aim of:
better products;
lower costs;
greater flexibility;
shorter timetomarket;
greater market share.

We do this with integrated design solutions from SOLIDWORKS CATIA 3DEXPERIENCE Visiativ Innovation Platform and advanced 3D printers from Ultimaker Formlabs and Desktop Metal. Complemented by our awardwinning customer support including helpdesk training and consultancy.

Elite Reseller
We have been one of 20 Elite SOLIDWORKS Resellers worldwide for many years. At the last edition of SOLIDWORKS World our experts and sales people together received 9 SOLIDWORKS awards.

Visiativ
We are part of the Visiativ group () Europes largest SOLIDWORKS reseller and market leader in innovation smart enterprise and digital
transformation.

About the position

After a full training program on our products you will strengthen our helpdesk and training team by providing high quality technical support and assistance to our customers and users. Depending on the activity you will support our commercial team with the development of assignments.

Your responsibilities:

• Through phone and ticketing platform you will handle customer support requests.
• You will provide appropriate technical solutions ensure proper followup and comply with quality and deadline requirements.
• Depending on customer requests you will liaise with various departments and investigate and resolve technical problems (sales R&D delivery)
• Your requests are diverse and varied and may relate to data or synchronization problems questions of use remote installation of workstations software configuration etc.
• Monitor news and developments in the products or solutions supported
• Ensures the traceability of its exchanges

Your strengths for this position:

• Eager to learn and passionate about 3D/CAD/PDM/PLM/Design Software
• Motivated and highly communicative
• Bachelors degree or equivalent through experience
• Good communication skills in both Dutch and English French is a plus.

Your future benefits:

• Access to Visiativ Academy: develop your skills with our internal training catalog (150 trainings and courses).
• Start with a fixedterm employment contract (including 1 month probationary period) with the possibility of conversion to an indefinite employment contract upon good performance.
• 20 vacation days 12 recovery days Christmas bonus meal vouchers and Ecocheques.
• Group and hospitalization insurance.
• Ability to work hybrid or fully onsite.

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