Quantitative Senior Account Manager

About the Role:

You will be working with multinational clients and play a key role in codeveloping creative solutions to their biggest business challenges. Working across a range of industries supporting diverse business needs including branding communications strategic planning customer experience product development and consumer behaviour you will be part of the team ensuring we deliver exceptional insights across quantitative research projects. You will be involved in all aspects from Research Design to Data Analysis and Insights Delivery.

Skills :

RESEARCH DESIGN

• Independently designing and developing questionnaires and research tools (such as briefing documents testing protocols scripting procedures etc.) with researchers across MDI Africa.
• Appraising client briefs together with the research team to understand client needs and business objectives.
• Demonstrate critical thinking and research knowledge to help the research team produce effective proposals.
• Liaising with Scripters to ensure the designed questionnaires work in real life scenarios. Ensuring script testing has been conducted thoroughly (self or through line report(s)) before deployment into field to ensure an optimal consumer experience and no mistakes present.

PROJECT MANAGEMENT

• Independently lead projects from the design phase through to fieldwork data extraction and reporting.
• Ensure the Quants team can deliver against agreed objectives and within required budgets and timelines.
• Schedule and participate in regular project planning and review meetings.
• Highlighting any project management concerns with your director to ensure seamless client service.
• Ability to work outside of defined parameters and be able to adapt to situations as they change.
• Prepare project costings.
• Building strong relationships with suppliers to ensure the best project outcomes for MDI.

DATA ANALYSIS

• Ensure analysis plans for the data processing team are created for each client project (self or by line report). Briefing the DP team concerning any complexities around projects and ensuring data analysis outputs are accurate and in line with what has been requested and what the client wants to see.
• Ensure that coding is conducted to a high standard capturing the essence of all openended responses through accurate code frames.
• Ability to work with analysis platforms and conduct cross tabs and basic analysis on data independently.

REPORTING & INSIGHTS DELIVERY

• Working relatively independently you will be responsible for creating client reports that provide actionable insights and findings on each research project conducted.
• Reports are expected to be collated incorporating all elements such as correct and accurate representation of data into chart format report commentaries and insightful summaries that are in line with clients business and research objectives.
• Coordinate the quant team on all elements of reporting such as; data analysis checking of data accuracy working with dashboard software charting of data and creating of report commentary and summaries.
• Providing insight recommendations that align to the clients research and business objectives.
• Presenting research findings to clients and their stakeholders.

CLIENT MANAGEMENT GROWTH & ACQUISITION

• Building strong relationships with existing clients and delighting them by consistently delivering above expectations across all projects.
• Upselling projects and new methodologies to existing clients to ensure client budget growth.
• Sell tried and tested methodologies to new clients to ensure overall budget growth.

PEOPLE MANAGEMENT RETENTION & ATTRACTING TOP TALENT:

• Management of one or more direct line reports. Fully responsible for development and performance. Involving: training mentoring coaching overseeing and correcting their work to ensure optimal delivery ensuring no work goes to clients without it being checked and approved.
• Scheduling regular feedback sessions throughout the line reports probation period. Ensuring annual appraisal sessions are conducted with your line report(s) these should be clear and concise highlighting any development areas as well as key areas of strength.
• Creating a nurturing environment where your line report feels motivated and challenged ultimately leading to retention and growth of the individual(s) within the MDI network.