Operations Coordinator

Carbiz is looking for proactive friendly and meticulous individuals to join our Operations team as Operations Coordinators!

About Us:

Carbiz is an industry leader in allinone accident management service streamlining the way people get back on the road after an accident. With over 6500 5star reviews from satisfied customers we have established ourselves as a trusted provider of likeforlike accident replacement vehicles. Our dedication to excellence has been recognised by prestigious industry awards including the Product Review Product Review 2023 & 2024 awards. These accolades highlight our commitment to delivering exceptional products and services to our customers.

We offer a teamfirst culture with unlimited opportunity for growth living by our company values in everything we do;

• Love what we do We are passionate about delivering for our customers team and partners every time
• Better than yesterday We grow each day learning from our experiences
• Win with trust Lead the market by being trusted reliable and helpful
• Collaborative core Working smarter together
• Valuing people We respect our people encourage their development and reward their performance

Perks & Benefits:

• Ongoing training support mentorship and opportunity for career development.
• Collaborative team culture and surrounded by likeminded individuals.
• Head office located < 10 mins walk from Mascot Station.
• Novated lease options including Flare Benefits program.
• Monthly office lunches and birthday celebrations.
• Great workplace culture and team environment.
• Celebration of major events.
• Study assist program thats right we pay YOU to study!

About the Role:

• Support with inbound inquiries from dealerships and service managers handling requests and ensuring vehicles meet customer needs.
• Coordinate onboarding of customers for vehicle hires ensuring that cars are delivered in a timely manner and that customers have all necessary information.
• Liaise with the Operations Sales and Fleet departments to manage vehicle availability returns and customer requests ensuring efficient use of resources.
• Oversee vehicle returns ensuring they are managed smoothly and in accordance with company policies.
• Regularly follow up with dealerships to ensure invoices are paid within a timeframe.

About You:

• Proven experience and/or working knowledge of automotive car rental or credit hire practices is highly desirable.
• Tech savvy and strong computer literacy skills.
• Excellent phone manner organisational skills and ability to handle multiple tasks simultaneously.
• Confident in liaising with internal teams dealerships and customers with a focus on providing excellent service.

Apply Now:

If you or anyone you know are looking for anOperations Coordinator position within a fastgrowing and peoplefocused organisation click APPLY and the Talent Team will be in contact with you!