Customer Service Representative German

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Support Representative to join their team in Spain.

Position:Customer Service Representative

Location: remote Spain (mainland)

Employment type: Fulltime

Work model: onsite.

DUTIES AND RESPONSIBILITIES:

• Take incoming user requests B2C (via telephone/email)
• Log call details onto case management systems and provide response and resolution to thecustomer
• Solve requests/incidents that require a higher level of technical knowledge
• Solve requests/incidents related to more specific products/apps related to audio equipment
• Maintain knowledge and expertise associated with applications specific to users
• Progress / close service requests to a satisfactory conclusion on call management system.
• Proactively update customers with status and resolution progress
• Monitor / progress all open queries in queue
• Escalate potential service issues to appropriate level.

REQUIREMENTS:

• Native / fluent in German both verbal and written. Proficiency in English (minimum B2 level)
• 1 year in a customer service environment preferably technical support
• Excellent customer care skills
• Advanced IT knowledge in signal path connectivity wireless networking music and audiovisual products.
• Windows and Mac environment literate
• Excellent customer care knowledge and awareness
  
• Ability to implement and manage changes in processes.

OFFER:

• Excellent remuneration package based on experience skills and performance
• Work remotely from anywhere in mainland Spain
• Working schedule: Monday to Friday 09:00 AM 06 PM (39 working hours a week 2 days off per week)
  
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
  
• And many others!