Chat Support for a Crypto Banking Company in Valencia Dutch Speaker

Are you looking for a position that will help you learn more about the crypto sector Do you enjoy supporting customers on their mission to plan their financial future
If you thrive in a fastpaced customercentric environment and have excellent communication skills we have an exciting opportunity for you in Valencia Spain!

Tasks

Your responsibilities and impact as a Technical Support Specialist for Fintech Industry will be:
Support customers mainly over chat email and through phone calls (80% chats)

• Rotative shifts from 96 and 211
• Troubleshooting innovation and change management are part of the daily business
• Control and handle payment inquiries from sellers and buyers through various client platforms
• Flagging and escalation of customer queries and coming up with suitable solutions

Requirements

Skills qualifications and interests you need to succeed in this role:

• Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
• You are interested in working in a tight knit team for a smaller company

Benefits

Whats in it for you

• A salary of 1600 gross (no bonus needed to reach this number)
• Spanish classes
• Great Friday evening drinks
• Fitness bootcamps to stay fit and active
• Mindfulness classes
• Improve your professional skills: communication innovation and implementation of new technology
• Free lunch and breakfast at the office
• An international working environment with 20 nationalities
• A small company with no more than 50 employees where your voice matters

Your Future Company:
Based in Valencia a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments but more coscaling Start ups and support. You will benefit from its great atmosphere and chances to grow.