German-Speaking Client Operations Manager

Tasks

Reporting to the Director of Operations your missions will be to :

• Ensure the achievement of operational KPIs for your activities
• Implement crossfunctional actions to address issues common to all businesses
• Occasionally intervene on projects in difficulty
• Manage the predefined indicators under your responsibility
• Contribute to the construction of the global capacity for the end clients
• Ensure the proper dissemination and implementation of best practices
• Lead the business lines through internal steering bodies and monitoring committees.
• Manage the compliance of activities with production security and data confidentiality processes
• Monitoring and steering the management of flows
• Coach and manage a team of supervisors
• Build and maintain a long term relationship of trust and partnership with clients
• Act as the operational interface with the client (WBR MBR MANGEMENT MEETING) by consolidating data and action plans ....
• Maintain a close relationship with the client(s) by being responsive to their requests and demonstrating commitment and transparency;
• Be a force of proposal with the customer for the improvement of its products and its processes.

Requirements

• You speak perfect German and English.
• You have a degree in management you have experience in the field of operations management in Customer Service and experience in an inbound or outbound call activity.
• Rigorous and organized you are recognized for your ability to manage analyze act and convince your contacts.
• You have a constant focus on results are actionoriented and know how to demonstrate great creativity/proactivity all with a strong taste for team development.
• You know how to manage and maintain your focus and operational efficiency during times of challenge and pressure.
• Charismatic and inspiring you are a born leader with the ability to motivate and galvanize people.