Learner Success ociate - Uganda

Learner Experience: Supporting learners to make the most of their learning journey with AMI;

• Using and adapting engagement plans to support learners throughout their Learning Journey with AMI
  

• Managing the online learning experience for participants including creating learning journeys and managing an online learning academy
  

• Providing group and 1on1 support to help learners to get started and navigate AMI s online learning platform
  

• Proactively problemsolving flagging and following up on techrelated challenges with AMI s Tech Team
  

Programme Management: Implementing the rollout of AMI s core programmes;

• Mapping out a project plan with clear timelines and priorities
  

• Cofacilitating programme kickoffs
  

• Liaising with your assigned facilitator to ensure that all learning content is shared timeously
  

• Setting up and managing inperson / virtual touchpoints (Learning Labs) throughout the programme
  

• Regularly checking / quality assuring data reflected in data dashboards to identify anomalies
  

value from their engagement with AMI

• Working with AMI s data team to update and use cohortlevel dashboards to regularly review key programme data points to assess progress against programme milestones
  

• Flagging offtrack or atrisk learners and working with the Lead: Learner Success to proactively problem solve how to help learners to get back on track
  

• Regularly presenting cohort progress to internal stakeholders
  

• Providing uptodate data and feedback about cohort progress to enable accurate and ontime reporting by the Client Success team
  

• Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection
  

Supporting the Learner Success team;

• Participating in programme schedules programme milestones and programme activities
  

• Supporting logistics for inperson / virtual Learning Labs
  

• Assisting members of the Learner Success team with oneonone engagement as needed
  

Marketing Support: Collaborating with the Country Growth Marketing Lead to implement country marketing strategies across business units

• Supporting with event management including attendee followups set up and postevent engagement
  

• Supporting with the development of potential client lead lists with the BDM
  

• Supporting with marketing related administrative tasks
  

Peer Support: Actively participating in team collaboration days regularly sharing learnings and best practice.

Requirements

• Bachelor s degree from a recognized institution
  

• A minimum of Three (3) years experience in business consulting company training enterprise development or management education.
  

• Marketing experience (1 year is OK)
  

• Strong analytical skills ability to understand and analyze learning and development needs
  

• Ability to identify business challenges and turn them into learning and development solutions
  

• Proven program management skills and experience
  

• Experience working in an entrepreneurial or highgrowth environment
  

• Outstanding communication skills both written and verbal with the ability to liaise confidently with clients
  

• Ability to work with a diverse highperforming entrepreneurial team across Africa
  

• Independent selfmotivated and able to take full ownership of own work streams
  

• Training and facilitation skills are an advantage
  

• A commitment to AMI s values of excellence innovation and accountability
  

• Absolutely rocksolid integrity
  

Benefits

Why join us

• A highimpact diverse and ambitious team with common values:
  

• Be the best: We work really hard are proud of what we do and love delighting our clients with quality.
  

• Own it: We step up to the task never pass the buck and hold ourselves accountable for delivering results.
  

• Push the limits: We ask why embrace failure and try new things. We never settle.
  

• Do what s right: We act with integrity confront dishonesty treat people fairly and strive to contribute to the greater good
  

• Always care: We don t have ego it s always team before me . We are kind we celebrate each other s success and we care enough to give honest feedback.
  

• A dynamic office & team life:
  

• Brand new offices in Westlands Nairobi
  

• Monthly team social events and yearly offsite
  

• Regular learning and coaching opportunities
  

• A hybrid working model