Audio-Video support engineer

As an AudioVideo Support Engineer at youdidIT @ European Patent Office you will be joining a dynamic team dedicated to delivering innovative IT solutions and infrastructure support. With a focus on tailored software development system administration and managed IT services our mission is to enhance our clients efficiency and competitiveness in a rapidly evolving digital landscape. We value communication compassion creativity and integrity and are committed to continuous learning and improvement. In this role you will leverage your expertise to ensure seamless audiovideo operations for our diverse range of international clients and public organizations embodying our commitment to quality security and social responsibility.

Tasks

Skills:

• Broad knowledge of all kinds of AV equipment used in multimedia conference meeting rooms.
• IT knowledge sufficient to successfully perform the required activities.
• Familiarity with live video production tools good knowledge of Adobe Creative suite for editing purposes.
• Ability to track down faults up to component level is therefore able to address malfunctions effectively to the service provider.
• Confident in participating in technical assistance such as guiding presenters in online hybrid and live events.
• Strong knowledge of MS Teams MSTeams live events Zoom Slido.
• Good interpersonal and communication skills and service oriented.
• Excellent command of the English language.
• Good German communication skills may prove useful.

Requirements

Experience:

• Technical AV support to all meeting rooms A/V installation work
• First line support troubleshooting AV meeting rooms.
• AV support for EPO events.
• Installation of temporary AV installations (events receptions any other occasion whether AV is required).
• Recording and editing of live (online) events training sessions interviews
• Support for Oral Proceedings:
• Recording of witness hearings (edit and upload to OpenText).
• Assistance in inspection sessions during online Oral Proceedings hearings (including hands on assistance with physical object being inspected)
• Assistance to interpreters during Zoom meetings.
• Coordinate maintenance of hardware with the maintenance provider.
• Proactive maintenance (regular checks).
• iPad support during event including logistics clean up and reconfiguration.
• Operation of Azure streaming.
• Videodirecting of live and hybrid events.
• Implementation and support of Zoom meetings for large events.
• Implementation and support of MS Teams for large events.
• Implementation and support of MS Live Events based on Teams meeting.
• Implementation of Slido events Slido moderator training and support.

Meeting rooms to support:

• Small meeting rooms with presentation possibilities (up to 8 persons)
• Small video conferencing rooms (Neatbar) (up to 8 persons) *
• Large video conferencing rooms (Neatbar Pro) (up to 18 persons) *
• Small training rooms (12 persons presentation possibilities)
• PC training rooms (dual screen presentation up to 20 participant places)
• Large training rooms (dual screen presentation flexible seating up to 50 persons)
• Multimedia meeting rooms (conference system interpreter booths video conference camera robotics 2050 seats)
• Large conference rooms (conference system camera robotics video production audio amplification wireless microphones DCN voting system SDI matrix Crestron DM matrix Analog Way video processing video conference hybrid adapted)
• Hybrid rooms (conference system interpreter booths audio recording presentation possibilities)
• Studios (camera audio and light setup for setup for all kinds of live support to Oral Proceedings; socalled inspection)

Benefits

Attractive salary long project continuity supportive team environment

Personal Skills

• Ability to work in an international organisation (English and communication skills are required)
• Demonstrated good interpersonal skills and the ability to work with various Service Groups
• Selfmotivated and selfmanaged
• Good analytical abilities
• Proactive
• Team Player