Customer Service Officer

We are looking for a dedicated and personable Customer Service Officer to join our team. The ideal candidate will be responsible for providing exceptional service to our customers addressing inquiries and concerns and ensuring a positive customer experience.

Tasks

Key Responsibilities:

• Respond to customer inquiries via phone email and inperson in a professional and timely manner.
• Provide accurate information about products services and company policies.
• Resolve customer complaints and issues efficiently ensuring customer satisfaction.
• Process orders returns and exchanges as needed.
• Maintain and update customer records and ensure accurate documentation of interactions.
• Collaborate with other departments to address customer needs and improve service.
• Handle customer feedback and suggest improvements to enhance service quality.
• Perform other administrative tasks related to customer service as required.

Requirements

Requirements:

• Grade 12 (Matric) or equivalent with a qualification in customer service communications or a related field (advantageous).
• Proven experience in a customer service or similar role.
• Excellent communication skills both verbal and written.
• Strong problemsolving skills and the ability to handle difficult situations with tact and empathy.
• Proficiency in MS Office (Word Excel) and customer service software (e.g. CRM systems).
• Good organizational skills and attention to detail.
• Ability to work effectively in a team and independently.

Benefits

What We Offer:

• Competitive salary.
• Flexible working hours.
• The opportunity to work remotely from anywhere.
• Professional development and growth opportunities.
• A supportive and inclusive company culture.