Guest Experience Supervisor

• Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.
• Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
• Handle guest problems or complaints by understanding the problems with all aspects, following up the results and making sure to solve the problems with 100% guest satisfaction.
• Be attentive to guests needs and to find pride and purpose in providing exceptional service and product; to anticipate guests personal preferences and the ability to exceed expectations.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of Front Desk and Concierge, Business Centre and Lobby coverage.
• Accommodate all guest requests expediently and courteously follow up with designated hotel personnel to ensure completion of request
  

What You Bring

• Minimum 2 years of solid experience as a Guest Experience Supervisor in a 5-star luxury hotel
• Fluent level of English and Arabic both written and spoken is a must.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize daily workload.