Customer Support Property Management

This is a remote position.

Role Name: Customer Support (Property Management)

Schedule:

• Fulltime Monday to Friday 9 AM to 6 PM (6:00 AM Manila Time) 1 hour unpaid break
  

Client Timezone: Eastern Standard Time

Client Overview

Join a thriving real estate company at the forefront of property management innovation. Our client is revolutionizing the rental market with a customercentric approach leveraging cuttingedge technology to streamline processes and enhance tenant experiences. They re seeking passionate individuals to be the voice of their brand bridging the gap between property owners and renters in a dynamic fastpaced environment.

Job Description

Embark on an exciting career in real estate as a Customer Service / Property Management Agent. In this role you ll be the linchpin of our client s operations managing a diverse portfolio of properties while delivering exceptional customer service. You ll leverage stateoftheart technology to handle inquiries manage listings and ensure smooth communication between all parties. This position offers a unique blend of customer service and property management providing an excellent opportunity to gain valuable industry experience and develop a wide range of transferable skills.

Responsibilities

• Respond promptly to inquiries from potential renters via phone and email showcasing properties and guiding them through the application process
  
• Manage and optimize property listings across various platforms crafting compelling ad copy and selecting eyecatching photos
  
• Handle incoming calls professionally addressing questions about properties and rental procedures
  
• Proactively follow up with clients to facilitate smooth application submissions and maintain high conversion rates
  
• Maintain accurate reports on rented properties and other key metrics contributing to datadriven decisionmaking
  
• Collaborate with team members to ensure all property management tasks are completed efficiently and effectively
  
• Continuously improve processes and suggest innovative solutions to enhance customer experience and operational efficiency
  
• Enthusiasm for real estate and property management with a willingness to learn industryspecific knowledge
  

• Excellent command of English with exceptional verbal and written communication skills
  
• Strong customer service orientation with a passion for helping people find their perfect home
  
• Techsavvy with proficiency in common office software and ability to quickly adapt to new tools and platforms
  
• Detailoriented with strong organizational skills and ability to manage multiple tasks efficiently
  
• Selfmotivated individual capable of working independently in a remote environment
  
• Availability to work fulltime during Eastern Standard Time business hours
  
• Customer service experience preferred but not mandatory we value your ability to learn and grow with us