Business Transformation Manager

RESPONSIBILITIES:

• Facilitate process improvement and assist business owners in improving existing process performance through analysis experience and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation monitoring measurement and analysis of standardized processes S
• Support the development and implementation of a formal management review of Key Performance/Operating results and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets e.g. tracking tool for operational excellence success stories tracking of root cause/lessons learned from actual delivery experiences etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities

OTHERS:

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Cebu City eBloc Tower 3

SKILL AND QUALIFICATIONS:

• Must Have: At least 812 years overall experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement
• With relevant experience in AI or RPA or Transformation Open to ASEAN and local market
• Open to nonlocal resources
• Open to all industries (preferred to have Utilities Network Customer service Helpdesk Sales Operation industry background good to have not mandatory)
• Open to IC candidates With provision for P43/P44 hires Good to have:
• With experience or knowledgeable in Utilities Network Customer service Helpdesk Sales Operation industry background.
• Green Belt Certified or Black Belt Trained
• With 5 years of experience in managerial role
• Handled a minimum of 200 operations FTEs (number of FTEs is flexible)

Remote Work :

No