Service Delivery Ops Lead Senior Manager

RESPONSIBILITIES:

• Support sales opportunities and delivery of the solution by leveraging Accentures full capabilities.
• Build client relationships in collaboration with the Client Account Leadership team.
• Lead the service delivery strategy across one or more client portfolios. Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people engagement recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to biweekly basis.
• Expected consequences for mistakes in their work would include missing team deadlines damaging their teams reputation within Accenture and damaging Accentures reputation and may be escalated to a managing director.
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area

OTHERS:

• Project Shift Schedule: Mid Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

• At least 12 years of work experience in Service Delivery with strong background in F&A (RTR/PTP)
• 10 years supervisory/TL experience
• Open to any industry
• Typically has a minimum of 12 to 20 years of experience doing similar work either at or outside of Accenture. Expected to be a SME with deep knowledge in an area of expertise based on experience and act in an advisory role in meetings.
• PTP and RTR experience is required.

Remote Work :

No