Account Manager

About Us

At The/Studio our vision is to empower individuals regardless of their expertise to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering topquality customized products that not only exceed expectations but also provide a seamless and aweinspiring experience via our exceptional team and AIintegrated systems. By shouldering the manufacturing burdens we liberate our customers to focus on their true passions driving them towards remarkable success and fulfillment. Together we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles California but we are a truly global company with teammembers across the U.S. Europe South America Africa and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the worlds best talent.

All roles at The/Studio are 100% remote from anywhere in the world as long as you have all your tools and a fast stable internet connection!

We know that some applicants will not meet all the requirements so we encourage you to apply anyway so we can determine if something else might be a good fit!

The Role

Were currently looking for an Account Manager who will be responsible for growing our existing business and working closely with our customers. Our ideal candidate is someone who has worked in an account management role preferably in a startup fastpaced environment and enjoys the challenge of working with different customers with complex needs.

Your job will also be to close key account deals set up for you by our BDRs and Account Executives (and source deals yourself where needed) by identifying pain points that ecommerce brands may have in their supply chain and selling to those points. We have started a SaaS platform where customers get access to an Account Manager like yourself our design team and our vast factory network to manufacture the highest quality custom products imaginable.

What Youll Do:

• Close and manage ecommerce companies on our SaaS platform

• Understand your customers needs and represent their interests to our factories

• Organize and manage a production schedule for your key accounts

• Identify upsell crosssell and renewal opportunities and communicate with the sales team regularly

• Stay on top of accounts making sure they receive services that are within their budget and meet their needs

• Meet regularly with other team members to discuss progress and find new ways to improve business

• Generate progress reports for customers and senior leaders within the organization

• Develop a strategic and targeted approach to attain and exceed annual sales quota and net retention targets

• Update your Hubspot pipeline religiously

• Maintain less than 5% customer churn

What Were Looking For:

• 3 years of Account Management experience preferably in a startup environment

• 2 years working with a CRM like Hubspot Salesforce Pipedrive etc.

• Experience with prospecting is a huge plus

• Experience in the ecommerce industry or FMCG space

• Demonstrated success in implementing sales strategies and exceeding objectives

• An interest in developing and selling sophisticated business solutions at the CSuite level

• Excellent communication and presentation skills (English C2)

• The skill to effectively persuade internal and external decisionmakers and achieve desired outcomes.

• Strong time management organization and prioritization skills

• Remoteready: owns a desktop/laptop with at least 8GB of RAM noisecanceling headset and a stable internet connection with at least 20mbps speed with a quiet space to take calls

The/Studios Company Values

• Intellectually curious possesses a natural disposition and comfort to ask questions challenge the status quo and a desire to get to the bottom of things if they see something not quite right

• Selfmotivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration minimize misunderstandings and at a frequency that is appropriate for a remote team

• Radical candor Coachable accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency values immediate action where prudent enables quick decisionmaking swift problemsolving and seizing opportunities in a dynamic business environment

• Natural customer centricity has an affinity to always start their train of thought or analysis with the customers perspective bias towards talking to the customer to understand them

• Resultsdriven focuses on achieving and exceeding measurable objectives

Our Typical Hiring Process

1. Submit an application. IMPORTANT: Please submit your resume/CV in English

2. Initial Chat with Global Recruiter

3. Hiring Manager Interview

4. Assessment/Case Study if applicable

5. Final Interview

Note that every role is different so the process may vary depending on the requirements of the role. Regardless of the result we always inform candidates via email.

At The/Studio we know that our Companys strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair inclusive and equitable workplace free from discrimination harassment and retaliation.