Front Office Executive

• Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients needs or queries
• Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
• Organizes postage and document courier services handle mail incoming & outgoing deliveries
• Coordinates conference room bookings refreshments for meetings and other special arrangements
• Handles all secretarial and administrative duties for clients as requested
• Performs check in & check out process for all clients
• Conduct upselling and crossselling to maximize revenue
• Ensures that clients requests and demands are met to the best of your professional ability. This includes the handling of all inquiries complaints and feedback
• Establishes and offers input on improvement to service standards in liaison with the Centerincharge

• A minimum of one years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment
• Customeroriented with excellent interpersonal and communications skills with an open mind to changes
• Good team player with a positive attitude and ability to work under pressure juggling a variety of tasks
• Fluency in English and another mainstream local language depending on location
• Good telephone manner and ability to perform secretarial tasks under deadlines
• Able to handle correspondences and inquiries
• Knowledge of Microsoft Word Excel & PowerPoint
• Able to work overtime occasionally

front office,administrative,communications