Customer Service Representative

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email and inperson
• Resolving customer complaints and issues in a timely manner
• Processing orders forms applications and requests
• Providing information about products and services
• Handling and resolving customer concerns with professionalism
• Maintaining customer records by updating account information
• Identifying and escalating priority issues
• Keeping records of customer interactions and transactions
• Following communication procedures guidelines and policies
• Upselling products and services when applicable
• Assisting with customer retention
• Contributing to team effort by accomplishing related results
• Participating in training and educational opportunities
• Maintaining a positive empathetic and professional attitude toward customers
• Ensuring customer satisfaction and providing professional customer support

Required Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problemsolving abilities
• Proficiency in CRM systems and MS Office
• Ability to work well in a fastpaced environment
• Strong organizational and time management skills
• Ability to multitask and adapt to changes
• Positive attitude and a desire to help people
• Ability to remain calm under pressure
• Empathy and patience when dealing with customers
• Attention to detail
• Ability to work independently and as part of a team
• Flexibility in work schedule including evenings and weekends
• Understanding of customer service principles and practices

customer service,crm systems,attention to detail,patience,problem-solving,communication,time management,multi-tasking,verbal and written communication,ms office,empathy