Legal Operation yst
Posted on :
08-09-2024
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Job Description
Role: Legal Operation Analyst
Project: Streaming Service Platform
Schedule
- Monday to Friday
- 9:00 AM 6:00 PM
Location
- Onsite Oeiras
Job Summary
As a Legal Operation Analyst you will be responsible for moderating written content focusing primarily on identifying potential fraud or copyright infringement. You will review legal requests related to privacy claims defamation fraud and falsification ensuring adherence to company policies and legal guidelines.
Responsibilities
- Moderate written content to identify and mitigate potential fraud or copyright infringement.
- Review and process legal requests promptly and accurately.
- Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR) Service Level Agreement (SLA) compliance and Customer Satisfaction (CSAT).
- Maintain uptodate knowledge of client policies and guidelines.
- Ensure all tasks are completed within agreed turnaround times and meet quality standards.
Mandatory Skills
- No previous experience required; maximum up to 12 months experience within content moderation preferred.
- Good understanding of KPIs and metrics (FCR SLA CSAT).
- German fluent B2 English
Recruitment Steps
- Initial Screening
- Operations Round Interview and Written Language Assessment
- HR Interview
Conditions & Benefits
- Annual Base Salary: 14000
- Language Premium Bonus: 235/month
- Meal Allowance: 7.63/work day (paid in meal card net amount)
- Transportation Bonus: 720/year
- Yearly Target Bonus: 5% of yearly gross base salary
- Total Monthly Compensation: 1400 benefits
Other Benefits
- Health Insurance Life Insurance and Family Plan (for spouse/legal partner and children)
- Type of Contract: 2month training agreement 1year fixedterm contract with 30 days probation
- Relocation Support (for candidates moving from outside Continental Portugal):
- Bureaucratic support to obtain NIF and NISS
- Assistance in finding suitable housing
- Relocation bonus: 2000 gross (paid with first payroll cycle)
- Additional 1000 gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)
Remote Work :
No
Employment Type
Full Time
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