German Customer Support

We are seeking a Customer Service Specialist to support either sellers or buyers in the ticketing industry. This role involves assisting customers via email and phone managing accounts and addressing questions or issues with tickets.

Tasks

• Assist sellers in the sales process through account management and support buyers with ticketrelated queries.
• Provide email and phone support maintaining a balance between productivity and quality.
• Collaborate with other departments as needed.
• Identify and suggest process improvements.
• Offer direct support to customers at major events worldwide.

Requirements

• EU passport holder
• Customer service experience is essential.
• Proficiency in German (C2 level)
• Proficiency in English (C1C2 level).
• Ability to work 40 hours per week including weekends depending on business needs.
• Strong soft skills able to handle customer inquiries while also being assertive when necessary.
• IT proficiency with experience using Microsoft Teams and other online platforms.
• Must be available for an initial 4week training period with no days off.

Benefits

• Annual salary of 27000.
• Potential for quarterly performance bonuses
• Hybrid working model: 3 days in the office 2 days remote (MondayFriday).
• 30 days of annual leave including public holidays.
• 1hour break per day.
• Private health insurance after 1 month.
• Casual dress code and free onsite parking.
• Relocation support: up to 1270 for rent and 200 for flight costs (reimbursed after 90 days). This is a one time payment.
• Social events every 3 months.
• Opportunity to grow within the company with potential career paths in team leadership or training roles.

If youre experienced in customer service and excited about working in a dynamic environment this could be the perfect role for you. Join us in Limerick and be part of a supportive and innovative team.