International customer service

Overview

Key responsibilities

• Manage customer inquiries and provide accurate timely information and assistance
• Resolve customer issues and complaints with a focus on customer satisfaction
• Handle a high volume of incoming calls and emails in a professional and courteous manner
• Offer product and service information to customers ensuring a comprehensive understanding of offerings
• Assist in processing orders modifications and escalations as needed
• Adapt to different customer personalities and cultural differences to ensure effective communication
• Collaborate with internal teams to ensure seamless customer experiences and issue resolution
• Maintain accurate customer records and ensure confidentiality of customer information
• Identify and escalate priority issues to appropriate channels for resolution
• Contribute to a positive team environment and proactively seek opportunities for process improvement
• Stay updated on product knowledge and industry developments to better serve customers
• Respond to customer inquiries via various communication channels including phone email and chat
• Adhere to company policies and procedures while delivering exceptional service
• Meet or exceed key performance indicators and service level agreements
• Suggest and implement improvements in customer service workflows and practices

Required qualifications

• High school diploma or equivalent; Bachelors degree is a plus
• Proven experience in a customer service role preferably in a BPO or international customer service environment
• Fluency in at least one foreign language in addition to English
• Strong verbal and written communication skills with the ability to communicate effectively with diverse groups of people
• Excellent problemsolving and decisionmaking abilities
• Ability to multitask and prioritize in a fastpaced dynamic environment
• Cultural sensitivity and awareness
• Proficiency in using CRM software and other customer service tools
• Ability to work flexible hours including evenings weekends and holidays as needed
• Strong attention to detail and accuracy in data entry and customer information management
• Demonstrated ability to remain calm and professional under pressure
• Adaptability and willingness to learn new processes and tools
• Proactive and positive attitude with a commitment to customer satisfaction
• Experience in handling customer escalations and complex inquiries
• Knowledge of international business practices and customer service expectations

customer information management,escalation handling,negotiation,escalations,adaptability,data entry,problem-solving,international business practices,multitasking,crm software,customer service,communication,cultural sensitivity