Call Center Operations Manager
Posted on :
07-09-2024
Employer Active
1 Vacancy
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Job Description
- Assess team performance and provide feedback to maximize effectiveness.
- Lead and supervise the team to meet targets and fulfill duties.
- Identify areas for improvement and provide guidance based on call evaluations.
- Support and assist team members, answering questions and offering feedback.
- Participate in hiring and onboarding processes.
- Handle escalated calls and anticipate potential issues.
- Develop strategies for procedure optimization and staff motivation.
- Measure performance using key metrics and conduct training sessions.
- Ensure adherence to company policies through daily control of duties.
- Keep management informed of issues and challenges.
- Maintain a positive work environment.
- Prepare reports on team payments, as well as monthly/annual performance results.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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