Intermediate Change yst

• Implement and manage the ITILbased change management process across the IT department.
  
• Ensure that all changes are logged categorized and processed in alignment with ITIL standards.
  
• Oversee the evaluation authorization prioritization and scheduling of IT changes.
  

• Perform risk assessments and analyze the impact of changes on IT services infrastructure and business operations.
  
• Collaborate with technical teams to ensure risks are mitigated and backup plans are in place.
  

• Manage the change calendar ensuring the scheduling of changes aligns with business needs and availability.
  
• Coordinate with service delivery release management and technical teams to ensure the successful implementation of changes.
  

• Organize and chair Change Advisory Board (CAB) meetings to review and authorize changes.
  
• Ensure all necessary stakeholders are involved in the decisionmaking process.
  

• Maintain uptodate records of all change requests approvals and outcomes.
  
• Generate and distribute regular reports on change activity success rates and key performance indicators (KPIs).
  

• Conduct postimplementation reviews to assess the success of changes and gather lessons learned.
  
• Use feedback from PIRs to continuously improve the change management process.
  

• Act as the point of contact for any changerelated queries or escalations.
  
• Ensure clear and consistent communication with stakeholders throughout the change lifecycle.
  

Requirements

• National Diploma/Degree in Information Technology Computer Science or a related field.
  
• ITIL Foundation Certification is required; ITIL Practitioner or Intermediate certification preferred.
  
• Relevant certification in Change Management is advantageous.
  
• Minimum of 3 years experience in IT change management in an ITILbased environment.
  
• Experience in organizing and managing Change Advisory Board (CAB) meetings.
  
• Proven track record in managing changes in largescale IT environments.
  

• Indepth knowledge of ITIL Change Management processes.
  
• Experience using IT Service Management (ITSM) tools such as ServiceNow BMC Remedy or equivalent.
  
• Familiarity with IT infrastructure and application change impacts (e.g. cloud network server).
  

• Strong analytical and problemsolving skills.
  
• Excellent communication and interpersonal skills for collaboration with stakeholders.
  
• Attention to detail and the ability to manage multiple priorities.
  

• Teamwork & Collaboration: Ability to work closely with crossfunctional teams to implement changes.
  
• Stakeholder Management: Effective communication with business users and IT teams to ensure smooth change implementations.
  
• DecisionMaking: Ability to assess and make decisions on the impact and priority of IT changes.
  
• Continuous Improvement: Proactively seeking ways to enhance the change management process.