Account Manager
Posted on :
07-09-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Account Manager
Location: Nairobi
Reports To: Head of Client Services/Operations Manager
Job Summary:
The Account Manager will be responsible for managing client relationships ensuring high levels of service delivery and maintaining client satisfaction. The role requires efficient communication prompt response to client concerns and adherence to established protocols to guarantee smooth operations. The ideal candidate should have 35 years of experience in a similar role.
Key Responsibilities:
1. Client Relationship Management: Maintain strong relationships with clients ensuring their needs are met and their expectations are exceeded.
2. Service Efficiency: Deliver the highest level of service to clients ensuring no lapses in the quality or timeliness of services provided.
3. Effective Communication: Communicate proactively and effectively with clients addressing inquiries concerns and feedback promptly and professionally.
4. Issue Resolution: Act as the first point of contact for client issues providing timely and effective resolutions to maintain client satisfaction.
5. Operational Adherence: Follow established protocols and procedures to ensure seamless operations and consistency in service delivery.
6. Account Planning: Develop and implement account plans to drive client retention growth and satisfaction.
7. Performance Monitoring: Monitor service delivery against client expectations and take corrective actions where necessary to improve service levels.
8. Reporting: Prepare and present regular reports on account performance client feedback and service improvement initiatives.
9. Collaboration: Work closely with internal teams to coordinate service delivery and ensure that client requirements are fully understood and met.
10. Continuous Improvement: Identify opportunities to improve processes and enhance the overall client experience.
Requirements
Qualifications:
Bachelor s degree in Business Administration Marketing or a related field.
35 years of experience in account management client services or a related role.
Excellent communication and interpersonal skills.
Strong problemsolving abilities and attention to detail.
Proven ability to manage multiple accounts simultaneously with high efficiency.
Knowledge of account management principles client relationship strategies and service delivery best practices.
Proficient in Microsoft Office Suite and CRM software.
High level of professionalism integrity and accountability.
Employment Type
Full Time
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