Dispensary Supervisor - Napa

• Primary decision maker in the absence of Regional Retail Manager.
  
• Oversee daytoday dispensary operations while following strict controls to protect dispensary s assets i.e. cannabis cash etc.
  
• Analyze organize and implement office operations and procedures i.e. reviewing time clock punches tip distribution etc.
  
• Develop and give presentations to staff leadership and the greater public regarding retail operations recruiting opportunities and company overview.
  
• Maintain an accurate inventory for all items in the dispensary and reducing shrink
  
• Secures merchandise by implementing security systems and measures
  
• Monitoring KPI s and developing response to shifting in business
  
• Oversee dispensary supplies appearance and maintenance in accordance with set standards.
  
• Ensures merchandising standards are met in partnership with merchandising supervisor for increased sales and customer experience.
  
• Monitors staff and holds team accountable to dispensary policies and procedures while maintaining a continued awareness of industry.
  
• Elicit and process feedback from staff and members.
  
• Facilitate monthly Supervisor meetings build leadership team through training and continued education. Assign weekly work lists and goals follow up to ensure completion.
  
• Facilitate regular department meetings to increase knowledge and create an environment focused on member service and education.
  
• Observe employee performance and coach team on improvements (in the moment and privately)ensure all members receive high quality service from staff.
  
• Facilitate the recruiting process including reviewing resumes/applications interviewing and hiring.
  
• Oversee training of all new staff and ensure Training Manuals are upto date and accurate.
  
• Provides 90 day and Annual Reviews and disciplinary actions for all staff supervised
  
• Facilitates coaching mediation deescalation of issues related to members and team members using positive and effective communication techniques.
  
• Plan and coordinate staff levels during peak and recession.
  
• Create weekly staff schedule ensuring all shifts are covered.
  
• Meet weekly with Regional Retail Manager to report on dispensary status.
  
• Performs regular quality assurance audits.
  
• Strong understanding of State and Local regulations.
  
• Ensures dispensary is in compliance with regulations at all times.
  
• Maintain a positive work environment conducive to trust and respect.
  
• Maintain strictest confidentiality.
  
• Perform other related work as required.
  

Requirements

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to motivate and influence others through personal actions and examples.
  
• Ability to be conversant on all of our products and their unique characteristics and be able to recommend similar products that possess similar qualities.
  
• Strong problem solving organizational and interpersonal skills.
  
• Ability to perceive and meet the needs of the staff and patients without direction.
  
• Ability to maintain high standards in a fastpaced constantly evolving environment.
  
• Ability to communicate clearly calmly and effectively in all situations with staff patients members and community members and law enforcement.
  
• Ability to dispense cannabis accurately and efficiently.
  
• Basic understanding of Federal State and Local employment laws.
  
• Good working knowledge of Google Suite including Excel and Google Sheets.
  
• Experience and comfortable giving presentations in both small and large groups as well as speaking at local government levels and throughout the community.
  
• Ability to create and analyze reports and interpret retail data
  
• Strong customer service and managerial skills.
  
• Ability to adapt to changing industry and growing business.
  
• Knowledgeable on strains genetics growing and effects of cannabis
  
• Needs to have a high level of patience and flexibility.
  
• Must have successful time management skills the ability to selfmanage scheduling and maintain punctuality with scheduled events.
  
• Strong written and oral communication skills necessary.
  
• Refined interpersonal skills. Demonstrate the highest level of customer service and professional relationship maintenance.
  
• Must possess the mental and physical capacities to perform the job duties.
  
• Professional appearance with reliable and timely attendance.
  
• Merchandising background preferred
  
• Grocery cosmetics and CPG experience preferred
  
• Loss Prevention experience preferred
  

Benefits

BENEFITS AND PERKS:

• Medical with Employer contribution
  
• Dental with Employer contribution
  
• Vision
  
• Voluntary Life Insurance
  
• Employer paid Life and LTD
  
• Hospital/Accident/Critical Illness Indemnity
  
• Commuter FSA
  
• 401(k) Retirement
  
• Pet Insurance
  
• Employer paid Employee Assistance Plan
  
• Employee discount
  
• Employee dispensary credit/allowance
  
• Free snacks at all SPARC locations
  
• Monthly sales profit payout
  
• Sales bonus incentives
  
• 7 days paid Holidays per year
  
• 2 weeks paid Vacation
  
• 9 days sick leave