Microsoft Technical Support Specialist 2024MG0901

We are seeking a motivated Consultant for a Technical Support role to assist our Service Managers within the Modern Workplace environment. This role focuses on providing guidance handson technical support and assisting with smallerscale projects aimed at optimizing service delivery and enhancing productivity. The ideal candidate will have an understanding of modern IT infrastructures and technologies with a particular emphasis on Entra ID Active Directory Intune and general computer management.

Key Responsibilities:

1. Technical Support & Troubleshooting:
   

• Provide technical support for Service Managers to resolve issues related to modern workplace systems and infrastructure.
  
• Help diagnose and resolve issues with Microsoft Entra ID (Azure AD) Active Directory and Intune ensuring minimal disruption to daily operations.
  
• Assist with troubleshooting hardware and software problems across various computer systems ensuring compliance with organizational standards.
  

1. Collaboration & Communication:
   

• Work closely with crossfunctional teams to align IT services with business goals and ensure seamless integration across departments.
  
• Act as a liaison between technical teams and nontechnical stakeholders translating complex technical issues into easily understandable terms.

Required Skills and Qualifications:

1. Technical Expertise:
   

• Proficient in Microsoft Entra ID (Azure AD) and Active Directory for identity and access management.
  
• Knowledge of Microsoft Intune for device and application management.
  
• Handson experience with modern workplace technologies including Windows and mobile devices.
  

1. ProblemSolving Abilities:
   

• Analytical and troubleshooting skills capable of resolving complex technical issues in a timely manner.
  
• Ability to independently identify potential problems and recommend effective solutions.
  

1. Project Experience:
   

• Experience working on smallerscale IT projects including system upgrades software deployments and migrations.
  
• Ability to prioritize tasks meet deadlines and contribute to the successful completion of projects.
  

1. Communication & Collaboration:
   

• Good interpersonal and communication skills with the ability to work collaboratively with both technical and nontechnical teams.
  
• Good documentation skills with experience creating technical guides and user manuals.
  

1. HandsOn Experience:
   

• Comfortable providing direct handson support for both hardware and software issues in a fastpaced environment.
  
• Familiarity with endpoint security compliance policies and best practices for maintaining secure IT environments.
  

Preferred Qualifications:

• Certifications in relevant technologies such as Microsoft Certified: Identity and Access Administrator Microsoft 365 Certified: Modern Desktop Administrator or Microsoft Intune Administrator.
  
• Experience working in an IT service management (ITSM) environment.
  
• Knowledge of cloud environments and hybrid infrastructures.
  

Soft Skills:

• Attention to detail and proactive approach to problemsolving.
  
• Ability to manage multiple tasks and work under pressure.
  
• Adaptability and willingness to continuously learn and keep up with evolving technologies.
  

Employment Type:

• FullTime / Consultant
  
• Reports To: IT Service Manager
  
• Location: Stockholm Sweden.
  
• The work can be done remotely one or a couple of days/week but the consultant is expected to be at the Postnord office if required for testing or hands on work. Minimum is to be onsite Wednesdays Thursdays.