Lobby Ambador

Job Description
• Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests.
• To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
• Ensures that all guests are greeted upon the arrival & departure of the hotel
• Offer consistently professional, friendly, warm and engaging service
• Coordinate and manage communication between guests and staff
• Be available for guests at all times as a point of contact
• Ensure sufficient stocking of welcome beverage and welcome troley
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up