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You will be updated with latest job alerts via emailWe are recruiting for a Contract Administrator in West Byfleet (37.5 hours) to work in a client service focused role working with Operations Managers Supervisors and the Scheduling and Dispatch team to support efficient and effective delivery of the program of works schedule and ad hoc work requests.
The Administrators primary objective is to achieve a consistently positive service experience for all clients through:
What are we looking for
Responsibilities:
Acting as the first point of call for client service enquiries and work requests including but not limited to bulk waste collections ad hoc work and subcontracted work.
Managing inbound client communications for a client contract grouping categorising and logging enquiries using the CRM software package and working with Operations Managers and Supervisors to ensure all client enquiries are addressed in a timely manner.
Ensuring client satisfaction with the handling of servicerelated issues including: managing client complaints escalating client issues to Client Account management and Operations management.
Remote Work :
No
Full Time