Responsibilities
- Manage the IT department providing an excellent level of service to the organisation in line with business needs and industry best practice.
- Successfully manage and lead a team of 10 skilled IT professionals including various team leads
- Responsible for controlling a multifunctional IT department making decisions on day to day and long term business objectives
- Report to senior management and communicate with the business stakeholders on all IT matters.
- Continually liaise with other departments in the organisation to assess their IT needs and devise solutions that best address those needs.
- Plan the implementation of new solutions and provide guidance to the IT team and managed service partners and other staff within the organisation
- Responsible for the integration and smooth running of our Website ERP WMS systems ensuring customers policies and claims orders are processed through these systems efficiently.
- Manage all elements of ICT service delivery ensuring the availability of a fully functional reliable and secure ICT environment.
- Ensure that appropriate levels of governance are in place for IT Management in the delivery of services and projects.
- Ensure all technology practices adhere to regulatory and security standards.
- Develop and implement IT strategy in support of the companys mission and strategic objectives.
- IT Vendor Management and procurement including negotiating service level agreements and managing vendors to ensure agreed targets and standards are met.
- Prepare and implement policies procedures and standards relating to IT systems services and frameworks in line with industry best practice.
- Overall responsibility IT Security & Disaster Recovery.
- Prepare and manage the IT Budget ensuring spend is prioritised in line with company objectives.
- Project management (Infrastructure rollout / consolidation / upgrade projects)
- Participate in process improvement initiatives across the business.
- Keep up to date on new technologies in IT that may benefit the organisation.
Experience and Skills
- Proven IT Management experience including 10 years IT experience with strong emphasis on people management providing an excellent and proactive level of service to the business
- Knowledge of the Insurance industry or Financial Services sector a distinct advantage
- Demonstrated ability to lead mentor enhance support and develop an IT team of 10 staff
- Strong stakeholder & communication management and the ability to work on multiple tasks simultaneously whilst maintaining expected levels of quality
- Experience extracting value from ERP systems in Insurance environment especially using reporting tools to present information supporting decision making.
- Project Management skills and experience in using structured project management frameworks with demonstrated successful project delivery
- Good business process knowledge and proven experience in using technology to improve efficiency.
- Strong vendor management and relationship management skills.
- Strong understanding of INFOSEC requirements with a emphasis on cyber security
- Excellent analysis and problemsolving skills.
- Excellent communications skills.
- Proven experience in leading digital transformation initiatives and managing complex IT projects.
- Excellent leadership communication and interpersonal skills.
- Ability to think strategically and execute operationally.
- Strong problemsolving skills with the ability to handle complex and challenging situations.
- Ability to identify potential partnerships evaluate their value and develop a plan to establish and grow the partnership.
- Experience in maintaining and testing an organisations disaster recovery and business continuity plans.
- Awareness of Data Protection legislation and its impact on ICT.
IT qualification and experience:
- Bachelor or Masters degree in Information Technology Computer Science or a related field.
- Relevant certifications (e.g. ITIL PMP CISM PRINCE II)
- A minimum of 10 years of experience in IT management with at least 7 years in a leadership role preferably within the insurance or financial services industry.
Remote Work :
No