Technical Support

Role:
Technical Support & Troubleshooting:

• Provide technical support for Service Managers to resolve issues related to modern workplace systems and infrastructure.
• Help diagnose and resolve issues with Microsoft Entra ID (Azure AD) Active Directory and Intune ensuring minimal disruption to daily operations.
• Assist with troubleshooting hardware and software problems across various computer systems ensuring compliance with organizational standards.
1. Collaboration & Communication:

• Work closely with crossfunctional teams to align IT services with business goals and ensure seamless integration across departments.
• Act as a liaison between technical teams and nontechnical stakeholders translating complex technical issues into easily understandable terms.

Essential requirements:

1. Technical Expertise:

• Proficient in Microsoft Entra ID (Azure AD) and Active Directory for identity and access management.
• Knowledge of Microsoft Intune for device and application management.
• Handson experience with modern workplace technologies including Windows and mobile devices.

1. ProblemSolving Abilities:

• Analytical and troubleshooting skills capable of resolving complex technical issues in a timely manner.
• Ability to independently identify potential problems and recommend effective solutions.

1. Project Experience:

• Experience working on smallerscale IT projects including system upgrades software deployments and migrations.
• Ability to prioritize tasks meet deadlines and contribute to the successful completion of projects.

1. Communication & Collaboration:

• Good interpersonal and communication skills with the ability to work collaboratively with both technical and nontechnical teams.
• Good documentation skills with experience creating technical guides and user manuals.

1. HandsOn Experience:

• Comfortable providing direct handson support for both hardware and software issues in a fastpaced environment.
• Familiarity with endpoint security compliance policies and best practices for maintaining secure IT environments.

Meritorious:

• Certifications in relevant technologies such as Microsoft Certified: Identity and Access Administrator Microsoft 365 Certified: Modern Desktop Administrator or Microsoft Intune Administrator.
• Experience working in an IT service management (ITSM) environment.
• Knowledge of cloud environments and hybrid infrastructures.

Please explain how you meet all the requirements when applying.

Utilization: 100%
Location:Stockholm
Period:
Last day to apply:
We present regularly.This means that we sometimes remove the assignements from our website before the final application deadline. If you are interested in an assignement we recommend that you submit your application as soon as possible.