Production Support yst

We at LANIT 24 (Germany) are currently looking for Production Support Analyst for Poland ( Warsaw )

Start: ASAP

Full time (MonFri/40 hour )

Roles and Responsibilities:

• Ensure data quality through managing information through the full data life cycle.
• Ensure adherence to data governance policies and procedures.
• Support the maintenance of production application troubleshooting issues
• deploying code updates and fixes.
• Adhoc reporting using Oracle SQL.
• Adhoc script creation using shell scripting for monitoring and providing
• temporary workarounds for production incidents.
• Proficient in Root cause analysis .
• Ownership of incident tickets till resolution.
• Coordination with infrastructure teams for faster problem resolution.
• Handling production releases minimizing downtime and ensuring availability of production systems.
• Functional queries clarification from Application business users consumers.
• Implement ITIL processes such as incident management problem management & Release management.

• Maintain production support documentation.
• Planning effort/cost tracking and maintaining SLA/KPI reports for GOS program.
• Ensuring 100 % adherence to SLAs for the project operation / production support activities.
• Training and mentoring of team members.
• Interact with application stakeholders as SME.
• Proactive monitoring of applications and health check on regular basis.
• Daily/Monthly/Quarterly/Year end support for application batch processing.

Required Skills:

Primary skill

• Oracle SQL Unix scripting
• PL SQL and Unix are the two primary skills we are looking with production support experience
• Detailed and handson experience/ knowledge of financial securities reference
• data domain.
• Excellent Knowledge of reference data management.
• Excellent Knowledge of Oracle database and Experience with SQL and PL/SQL.
• Excellent Knowledge of Unix Shell scripting.
• Knowledge of Incident and Problem management tools like ServiceNow or similar.
• Maintain and manage batch jobs using ControlM or similar.
• IBM MQ monitoring using MO71 or similar.
• Analytically minded and methodical problem solver.
• Good knowledge of Java framework and the general Java development landscape.
• Excellent troubleshooting skills and ability to quickly grasp new concepts.
• Able to efficiently prioritize work and timely inform stakeholders on the progress.
• Strong communication skills and proficient in L2/L3 technical support.
• Indepth knowledge of ITIL processes.