Customer Care Officer

We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for Customer Care Officer (Philippines) to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Handle all first level of customers technical inquiries via inbound calls email correspondences and manage all key accounts in the Philippines.
• Daily monitoring of fleet repairs and adherence to the Fleet nonstreaming list.
• Contact customers to investigate the status of nonstreaming units and book repairs where unit status is in daily operation.
• Escalate inquiries or issues to relevant departments and ensure proper followup.
• Full customer care role including retention of customers upselling and selling to existing clients.

Requirements:

• Minimum of 1 year of experience in customer service and/or key account management/ handling retention accounts in the BPO or Automotive and Telematics industry.
• Proficient in Microsoft Office Excellent Excel skills and computer literate with excellent presentation skills.
• Customercentric and solutionoriented with customer care experience being an advantage.
• Excellent communication interpersonal and presentation skills.
• Technically independent with good initiative strong analytical problemsolving skills and an outofthebox approach in providing solutions.
• Team player high energy proactive highly motivated wellorganized and possessing a positive attitude.

Remote Work :

No