Guest Experience ociate

Notes before application:

• The salary posted is allin between AUD 1000 AUD 1300 month.
• This is a 42 hour shift per week.
• The initial schedule is Monday to Saturday 5:00PM 1:00AM Brisbane time.

Hiring Company Summary:

Our company manages a collection of 44 vacation rental suites situated in the lively locales of Rocklea Sunnybank Acacia Ridge and Kuraby Queensland. With a strong commitment to values such as customer obsession accountability curiosity efficiency and teamwork (CACHET) we pride ourselves on delivering exceptional hospitality experiences to our guests ensuring their stays are not just comfortable and clean but also infused with a touch of personalized excellence.

Key Responsibilities:

We are seeking an enthusiastic Guest Experience Associate to assist in the daytoday operations of our Airbnb properties. The ideal candidate will be proactive detailoriented and capable of efficiently managing a variety of guestrelated tasks. This role involves enhancing guest relations performing data entry tasks maintaining highquality standards and handling administrative duties.

Guest Relations (40%):

• Respond promptly to guest inquiries concerns and requests to ensure a positive and seamless experience.
• Assist with resolving guest issues escalating complex matters when needed.
• Manage guest communications and provide timely responses through various booking platforms.

Data Entry & Administrative Tasks (40%):

• Perform data entry related to bookings guest preferences and service requests.
• Update property management systems with guest information and reservation details.
• Ensure accurate records of guest interactions special requests and feedback.
• Handle email communications inquiries and scheduling tasks related to guest bookings.

Property Management Support (20%):

• Assist with updating and managing property listings on Airbnb and other platforms.
• Track and document guest reviews assist with followups and manage any necessary damage claims.
• Coordinate with the logistics team regarding inventory and consumables stocking.

Skills and Qualifications

• 23 years related experience
• Strong communication and interpersonal skills.
• High level of organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in customer service or hospitality is preferred.
• Proficiency in using booking and property management systems.
• Flexibility and ability to adapt in a fastpaced environment.

Values

• Customer Obsession: Always prioritize the needs and experiences of our guests.
• Accountability: Take responsibility for actions and decisions.
• Curiosity: Seek out new ideas and opportunities for improvement.
• Efficiency: Strive to work smarter ensuring processes are streamlined and effective.
• Teamwork: Collaborate effectively with colleagues to achieve common goals.

If you are passionate about hospitality and enjoy ensuring guests have memorable experiences we invite you to apply for this exciting opportunity. Join us in our commitment to excellence and be a part of a dynamic team dedicated to exceptional customer service.

Remote Work :

No