Customer Service Advisor

Location: Oriente Lisbon

Work Schedule:

• Monday to Friday (including bank holidays)
• Rotational shifts between 07:00 AM and 07:00 PM
• Weekends off

Salary & Benefits:

• Base Salary: 12 530 EUR per annum
• Performance Bonus: 1200 EUR per annum
• Meal Allowance: 190972 EUR per annum
• Health Insurance: After 6 months of employment
• Relocation Package:
  • Flight ticket reimbursement after 6 months
  • Apartment room with a rent of 280 EUR/month directly discounted from the payslip (for 12 months)

Profile Requirements:

• Language Skills: French native speaker and English at a B2 level
• Experience: Prior customer service experience is preferred particularly in handling technical inquiries through voice email or chat channels
• Strong communication and problemsolving skills
• Ability to work in a fastpaced dynamic environment
• Teamoriented with the ability to collaborate effectively with peers

Responsibilities:
Join our dynamic team working with a global leader in lighting solutions for professionals consumers and the Internet of Things. Youll help improve lives by delivering energyefficient lighting systems that enhance safety productivity and urban living.

Your responsibilities will include:

• Assisting users with presales inquiries general questions and technical support for lighting products
• Handling technical customer interactions through phone email chat and social messaging platforms
• Providing clear practical information within established guidelines and addressing customer queries regarding products and services
• Documenting and managing customer requests while escalating issues to higher support tiers when needed
• Collaborating with other technicians to resolve or close help tickets
• Managing your own ticket queue and following management directions providing feedback as needed

Work Environment:

• Onsite position at our Lisbon offices (Oriente area)

Why Join Us
This is your chance to be part of an innovative company at the forefront of lighting technology making a real difference in peoples lives and businesses. With a competitive salary relocation assistance and a great working environment this role offers both professional growth and personal satisfaction.

Remote Work :

No