IT Helpdesk
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Job Description
Make an impact by working for sectors where technology is the enabler everything is groundbreaking and theres a constant need to be innovative.
Be part of the team that combines business knowledge technological edge and a design experience. Our different backgrounds and knowhow are key in developing solutions and experiences for digital clients.
Face challenges and learn other ways of thinking and seeing the world theres always room for your energy and creativity.
About the role
As an IT Helpdesk / Field Service Technician at Celfocus you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be responsible for addressing technical issues providing onsite support when necessary and maintaining a high level of customer satisfaction. The ideal candidate should possess a strong technical background excellent communication skills and a commitment to delivering exceptional service.
As a part of your job you will:
- Respond to customer inquiries and provide timely resolutions to technical issues via phone email or remote assistance.
- Diagnose and troubleshoot hardware and software problems on a variety of devices including desktops laptops servers printers and mobile devices.
- Assist users with software installation configuration and updates.
- Provide onsite technical support and maintenance for clients as needed.
- Install configure and upgrade hardware and software components.
- Perform hardware repairs and replacements when necessary.
- Maintain accurate records of all service requests repairs and equipment inventory.
- Create and update technical documentation and knowledge base articles for common issues and resolutions.
- Interact with clients in a professional and courteous manner ensuring a positive customer experience.
- Communicate technical information to nontechnical users in a clear and understandable way.
- Monitor network and system performance to identify and address potential issues before they impact operations.
- Implement preventive maintenance and system updates to enhance system stability.
What are we looking for
- Bachelors degree orTechnicalProfessional Course.
- English proficiency.
- Proficiency in various versions of Windows (e.g. Windows 10 Windows
- Understanding of macOS for supporting Apple users.
- Understanding of TCP/IP DNS DHCP and other network protocols.
- Experience in setting up and troubleshooting wireless networks.
- Knowledge of configuring and troubleshooting Virtual Private Networks.
- Ability to diagnose and fix hardware issues (e.g. hard drives memory motherboards).
- Support for printers scanners and other peripherals.
- Proficiency in Microsoft Office 365 and Google Workspace.
- Familiarity with tools like TeamViewer AnyDesk or Remote Desktop.
- Experience with configuring and troubleshooting email clients (e.g. Outlook Gmail).
- Experience with installation and management of security software.
- Knowledge of Active Directory and other user account management tools.
- Ability to read and understand system logs for troubleshooting.
- Familiarity with Helpdesk software like Jira Service Desk Zendesk or ServiceNow.
Personal traits:
Ability to adapt to different contexts teams and Clients
Teamwork skills but also sense of autonomy
Motivation for international projects and ok if travel is included
Willingness to collaborate with other players
Strong communication skills
We want people who like to roll up their sleeves and open their minds. Believe this is you Come join the Team!
Employment Type
Full Time
