THIS WILL BE 100% REMOTE
SCHEDULE: 8 30 530 LOCAL TIME WITH FLEXABILITY AND DEPENDING ON BUSINESS NEEDS
This is what youll do: Develop Rivians strategy around all End User Computing Services including Desktop/Laptop device(s) lifecycle management image management patch management printer management software deployment software lifecycle management. Develop improved processes for End User Onboarding (VIA enhanced Imaging/scripting etc.). Develop End User training programs. Ensures patches/software updates are thoroughly tested before deployment Manage and maintain positive working relationships with vendors. Provide 3rd level support for end user equipment. Document new processes/procedures and training L1 staff to carry out those tasks. Work with Computing Services/Network/Security/Service Desk Manager to deliver bestinclass IT to the Rivian workforce. Works with Construction teams to design state of the art IT solutions for Rivian facilities. Manages communications with diverse set of stakeholders effectively This is what youll need: 7 Years of relevant experience 2 of managing or leading an enduser computing team. Experience in building and leading teams Demonstrated experience with tools such as SCCM Dell KACE MDT or other system management tools. Demonstrated experience with ServiceNow is a Plus Strong communication skills (written and verbal) with ability to build strong positive relationships Strong Customer Service mindset Windows 10/11
Experience implementing new technology and management tools
Top Important Skills/Responsibilities:
58 years experience in INTUNE
58 years experience configuring Windows AutoPilot
58 years group policy management experience in INTUNE
INTUNE, configuring Windows Auto-Pilot,SCCM, Dell KACE, MDT