Customer Service Representative

1. Monthly checkins with the clients to check progress and ensure they are
   

satisfied.

1. Build trust and act as a point of contact for complaints and escalate issues as
   

appropriate.

1. Collaborating with the internal teams to address client needs.
   

2. Setting up new clients and delivering system training
   

3. Ensuring client requests are handled timely and accurately.
   

4. Maintain an uptodate SOP document for every account.
   

5. Responding to any emails sent by the client
   

6. As an account manager they are the primary connection between the company
   

and the client

Requirements

1. 2 Years of experience in a similar role preferably within the tech industry
   

2. 3 Years of experience in Customer Service Management preferably in a Call Center.
   

3. At least a degree in Education Business Customer Service or any related field.
   

4. Experience in working with Customer Service management software tools.
   

5. Deep understanding of Service Level Agreements.
   

6. Good leadership organizational interpersonal and planning skills.
   

7. Must be able to collaborate in teams.
   

8. Good troubleshooting technical and multitasking skills.
   

9. Must have good listening and communication skills both written and oral (Proficiency in English and Swahili)
   

10. Must have confidence patience politeness tact and diplomacy when dealing with difficult situations.
    

11. Must have good time management skills.
    

Benefits

At Solutech we understand the importance of maintaining a healthy worklife balance for our team. We believe that a harmonious integration of personal and professional lives leads to enhanced wellbeing increased productivity and overall satisfaction. To support our employees in achieving this balance we are committed to providing the following perks:

1. Generous Paid Time Off (21 Days Annual Paid Leave and Paid Sick Leave)
   

2. Parental leave / maternity / paternity
   

3. Health Insurance for You Your Family
   

4. Free Meals on Fridays
   

5. Generous In Office Beverages
   

6. Free Gym On Site
   

7. Technology and Resources (Company Phone Laptop and Educational Resources)
   

8. Recognition and Appreciation (Including Annual Bonus Program)
   

9. Social and Community Engagement (Social Impact through CSR)
   

10. ESOP (In Development)