Customer Support Representative

Schedule:

• Fulltime Monday to Friday 9:30am6:30pm EST (10:30 PM to 7:30 AM Manila Time)
  

Client Timezone: Ottawa Canada

Client Overview

Join a thriving mobile automotive service company that s revolutionizing tire changes in Canada s capital region. This innovative business brings convenience directly to customers driveways operating during peak seasonal periods to meet the crucial demand for winter and summer tire switches. With a commitment to customer satisfaction and efficient service this company is poised for growth and seeking a dedicated professional to enhance its customer experience.

As a Customer Support Representative you ll be the vital link between our mobile tire changing service and our valued customers. You ll manage a high volume of inquiries via phone and text utilizing cuttingedge VoIP and CRM systems to schedule appointments and ensure smooth operations. This role offers a unique opportunity to be at the forefront of a seasonal business experiencing the excitement of peak periods while developing valuable skills in customer service scheduling and automotive knowledge. You ll play a crucial role in maintaining the efficiency of our mobile technicians and contributing to the overall success of our innovative service model.

• Handle incoming customer calls and texts with professionalism and efficiency
  
• Utilize VoIP system to manage all communications effectively
  
• Schedule and manage appointments using our CRM system
  
• Provide detailed information about our services and address customer inquiries
  
• Conduct outbound calls for appointment confirmations and followups
  
• Optimize daily schedules to maximize efficiency for our mobile technicians
  
• Act as a liaison between customers and technicians to ensure smooth operations
  
• Address and escalate customer concerns appropriately
  
• Adapt to varying workloads during peak seasons (OctoberDecember and MarchMay)
  

• Fluent English with excellent verbal and written communication skills
  
• Proficiency in using VoIP systems and CRM software or willingness to learn quickly
  
• Strong customer service orientation with a problemsolving mindset
  
• Ability to multitask and remain calm under pressure during highvolume periods
  
• Reliable highspeed internet connection and a quiet work environment
  
• Flexibility to potentially adjust working hours as the business grows
  
• Basic understanding of automotive terminology particularly related to tires (preferred but not required)
  
• Selfmotivated with the ability to work independently in a remote setting
  
• Excellent time management and organizational skills
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job