German-speaking Customer Service Agent

About Gram Group:

Gram Group is a leading provider of weighing solutions across Europe with a long history of excellence. As our company continues to grow we are currently focusing on enhancing our customer service experience. With a strong foundation and a forwardthinking approach we ensure that retailers large clients and end consumers can rely on us. Together we are shaping a future where excellent service is our hallmark.

About the role:

Are you looking for an exciting role in a growing company with great future prospects and friendly colleagues Join our international backoffice team as a representative for the Germanspeaking market! Your fluent German skills will be key in providing outstanding support to our customers and with good Spanish or English skills youll further strengthen our internal communication. In this role youll be an essential part of our success contributing to keeping our customers happy and satisfied.

Tasks

• Processing orders deliveries returns and repairs
• Responding to emails and customer calls professionally and in a friendly manner
• Ensuring orders are delivered on time and managing shipments to customers
• Working closely with the sales department to ensure a smooth and satisfying customer experience
• Efficiently using digital tools and systems for productive task management

Requirements

• At least one year of experience in a customerfacing role ideally with phone contact or relevant experience in (online) retail or customer service
• Fluent German communication skills both spoken and written for customer interactions along with good English and/or Spanish skills for internal collaboration
• A structured teamoriented and reliable work approach
• High level of initiative and enjoyment in working independently and responsibly
• Quick learner with flexibility: You enjoy getting to know new technologies and systems and can adapt to them quickly

Benefits

• A balanced worklife: No overtime no shift or weekend work
• The option to work from home a few days a week if desired
• A friendly international team where collaboration is enjoyable
• The opportunity to be part of a steadily growing company with plenty of chances for personal development
• A flexible and dynamic work environment with short decisionmaking processes where your voice is heard you see the direct impact of your work and you actively contribute to the companys success.

We look forward to receiving your application!