Front desk executive

Overview:

Key Responsibilities:

• Greeting and welcoming visitors with professionalism and warmth
• Answering and directing phone calls in a polite and efficient manner
• Managing and maintaining the reception area
• Assisting with administrative tasks such as photocopying scanning and filing
• Coordinating and scheduling appointments and meetings
• Providing basic and accurate information inperson and via phone/email
• Handling inquiries and resolving complaints in a courteous and timely manner
• Supporting the office with general operational tasks
• Organizing and maintaining paper and electronic files
• Assisting with event planning and coordination
• Ensuring security procedures are followed by issuing visitor badges and monitoring access control
• Assisting with travel arrangements for staff
• Basic bookkeeping tasks such as managing petty cash and maintaining records
• Ordering and maintaining office supplies
• Supporting other departments as needed

Required Qualifications:

• High school diploma or equivalent
• Proven work experience as a Front Desk Executive or similar role
• Proficiency in Microsoft Office suite (Word Excel Outlook)
• Professional appearance and strong interpersonal skills
• Excellent communication abilities (verbal and written)
• Strong organizational and multitasking skills
• Ability to be resourceful and proactive when issues arise
• Customer serviceoriented with a positive attitude
• Ability to handle stress and remain calm under pressure
• Knowledge of office management and basic bookkeeping
• Familiarity with operation of standard office equipment (e.g. printers fax machines)
• Fluency in Language (if applicable)
• Ability to maintain confidentiality and handle sensitive information with discretion
• Flexibility to work in shifts
• Basic knowledge of administrative and clerical procedures

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