RQ07862 - Systems AdministratorOperations Support Specialist - Intermediate

SCOPE:

• Support migration of all historical data from current inventory tracking tool into CMDB
  
• Support all ongoing project inventory data into CMDB
  
• Rescript all existing logs and transfer/data entry all tracking lists into databases.
  
• All Dashboard and Report updates
  
  

DELIVERABLES:

• Follow procedures/instructions to upload or enter data into eSMT CMDB from existing data source within time limits
  
• Compile verify accuracy and sort information according to priorities to prepare source data for eSMT CMDB entry
  
• Update and verify data accuracy in various dashboards by gathering detail information from intake team and project management team.
  
• Update existing scripts for various logs
  
• Assist in modifying Database structure as required
  
• Review data for deficiencies or errors correct any incompatibilities if possible and check output
  
• Research and obtain further information for incomplete data
  
• Respond to queries for information and access relevant files or data
  
• Reviewing and entering data information into the appropriate databases and dashboards
  
• Proactively verifying data through source documents
  
• Monitoring and updating existing data when required
  
• Performing data searches
  
• Assist with Audio/Visual and IT support
  

Requirements

Experience and Skill Set Requirements

MANDATORY REQUIREMENTS:

• At least 3 years of Operation support
  
  

SKILLS AND KNOWLEDGE:

• Experience with Justice Video Network
  
• Experience with Audio/Visual hardware and software technologies
  
• Experience with Videoconferencing hardware and software technologies
  
• Experience with Configuration Management Database (CMDB)
  
• Experience with Inventory Management
  
• Experience with ITIL framework and best practices
  
• Experience with daytoday computer systems operations
  
• Experience with information retrieval packages
  
• Experience with one or more communications protocols
  
• Experience with database management and scripting
  
• Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; and interpersonal skills
  
• Experience with enterprise Data Analysis / visualization tools like Power BI
  
• A team player with a track record for meeting deadlines
  
• Experience with MS Office (Excel) and data programs (PostgreSQL)
  
• Attention to detail
  
• Organization skills with an ability to stay focused on assigned tasks
  

Must haves:

• At least 3 years of Operation support
  
• Previous OPS/Justice sector experience will be an asset