Job Purpose

To Carry out Video Customer Identification Responsible for carrying out Customer identification process through Video calls adhering to Know Your Customer ( KYC ) and AntiMoney Laundering standards as per regulatory guidelines

Job Responsibilities(JR) :

Actionable

Video Customer Identification

Carry out Customer identification process through Video calls

Performing due diligence checks & reviewing KYC documentation through Video calls

Need to be consistent thorough accurate and credible while performing duties

Need to be time bound & ensure the requests are closed with in stipulated timelines

Interaction Quality

Complete and accurate capture of call interactions

Need to ensure defect rates are kept under acceptable levels

Customer Service

Must exhibit highest standards of customer service

To ensure customers are comfortable through our the verification process

Abide by Banks grooming standards

Business Value additions

Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations

Profiling of customers in order to aid right crossservicing of Bank products

Audit and Service Quality

Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

Ensure accurate and timely processing & submission of KYC requests

Adherence to set processes of updating customer interactions

• Will be required to do video KYC and service new to bank customers .
  
• Explore business opportunities and faster resolution time with appropriate close looping.
  
• Ability to collaborate with internal effectively and external teams/stake holders.
  

Requirements

• Candidate Should be a Graduate
  
• Basic Knowledge About Video KYC
  

Benefits

• It would be a rotational shift including night shifts.
  
• 6 Rotational weekly holidays in a month.