ServiceNow ITSM Implementation Specialist
Posted on :
01-09-2024
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1 Vacancy
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Job Description
ServiceNow Implementation Expert
ITSM (Service Management)
Experience: 7 years
Work Mode: Hybrid
Location: Hyderabad
Shift: Overlap with US hours
Preferred Notice Period: Immediate to 30 days
Job Title: ServiceNow ITSM Implementation Specialist
Job Description:
We are seeking a highly skilled ServiceNow ITSM Implementation Specialist to join our Centre of Excellence. The ideal candidate will have extensive experience in implementing ServiceNow IT Service Management (ITSM) solutions and strong business analyst skills.
Responsibilities:
- Lead customer process workshops to gather and understand requirements.
- Prepare and deliver customer demos to showcase ServiceNow ITSM capabilities.
- Lead the requirements gathering process and translate them into technical specifications.
- Design develop and deploy ServiceNow ITSM solutions including Incident Problem Change and Service Request Management.
- Configure and customize ServiceNow ITSM applications to meet business needs.
- Develop workflows scripts and integrations with other enterprise systems.
- Manage endtoend deployments ensuring successful delivery and user adoption.
- Conduct testing training and provide ongoing support for ITSM implementations.
- Ensure best practices and compliance with ITIL standards.
Qualifications:
- Bachelor s degree in information technology Computer Science or related field.
- 6 years of experience in ServiceNow ITSM implementation.
- ServiceNow Certified Implementation Specialist ITSM certification.
- Strong understanding of ITIL processes and practices.
- Excellent problemsolving skills and attention to detail.
- Strong business analyst skills including workshop facilitation and requirements management.
- Strong communication and interpersonal skills.
Must have experience:
1. Endtoend Implementation experience in ITSM.
2. Minimum 5 to 7 Implementation project experience.
3. CAS Certified System Administrator
4. CIS Implementation Certification ITSM
5. We need a candidate who can handle end to end offering tower for ITSM from duediligence workshops till Go live. All milestones.
6. Basically we are looking for Tower Leads. Not ServiceNow developers. Consulting Resources with strong technical skills.
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Employment Type
Full Time
Key Skills
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