Chief Delivery Officer CDO

• Managing entire operations of IT & BPO and services for the parent organization and Clients in the US.
• Hiring and staffing teams to ensure operations stability
• Get Involved in customer engagement activities and will be one point of contact for Business development Leaders / Client Managers / Vendors / Recruiter Leaders
• Oversee contractual changes / amendments
• Drive Quality initiatives to bring continuous improvements
• Oversee turnover training for staff and involving in their development planning
• Closely working with Company CXO leadership and Finance & Sales teams to manage account P&L
• Analyze and assist associates with their workload regularly review the performance of the team
• SOP Review Update and validation position to handle tough customers. Maintain customer connect through governance rigor and regular customer interaction
• Own endtoend client service delivery and P&L and ensure highclass service delivery
• Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L
• Be responsible for ensuring the right solution is proposed for new deals actively participating in the deal process Developing Proposals aiding and enabling robust transitions etc.
• Ongoing client satisfaction through consistent highclass service delivery and thereby ensure high NPS crosssell and profitability
• Lead the way in implementing new technologies in operations and display a strong executive presence
• Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client upsell
• Lead/groom supervisors to ensure all the process activities are completed and SLAs met

• Minimum 20 Years experience in Managing IT and BPO services
• Shall have experience working with US clients supporting from India and onsite experience is preferred
• Relevant years of diverse operations experience
• Intellectual agility and analytical outlook
• Collaborative and Influencing skills
• Excellent comm skills
• Should have extensive development/programming background and shall have experience in digital technologies like AI/ML Data Analytics Big data Cyber Security DevOps and Enterprise applications on Java Microsoft and ERP Platforms
• Should have extensive experience in writing responses to RFPs and developing technical documentation
• Should have services background than product and start up
• Should be able to work with the Sales team and develop proposals and make presentations to the client etc.

governance rigor,own end-to-end client service delivery,outsourced service delivery,development/programming,staffing,leadership,data analytics,p&l management,lead the way,technology implementation,technical documentation,review the performance of the team,it service delivery,enterprise applications,relationship management,be,bpo services management,big data,java,quality management,bpo services,service delivery,delivery of outsourced services,ai/ml,btech,contract management,operations management,client service delivery,quality initiatives,performance review,sales proposal development,devops,erp platforms,digital technologies,customer engagement,customer connect,sop review,sales team collaboration,rfp responses,it services management,turnover management,presentation skills,team management,programming background,cyber security,supervision,executive presence,mba,analytical skills,implementing new technologies,operating leader,digital transformation,rfp response,proposal development,rfps,outsourcing management,business development,project management,sales support,outsourced services delivery,new technology implementation,client relationship management,sla management,communication skills,staff training,services background