Technical Support Engineer

Location: Bangsar South Kuala Lumpur (Onsite)

Company Overview

We are a dynamic and innovative technology company committed to delivering cuttingedge cloud computing solutions that empower businesses to achieve digital transformation. We foster a collaborative and growthoriented environment where our team members can expand their expertise and thrive in a fastpaced industry.

Position Summary

We seek skilled Technical Support Engineers (Level 1 and 2) to join our technical operations team. In this role you will be responsible for maintaining the stability security and performance of our cloud platforms. This critical position requires a deep understanding of cloud technologies and a proactive approach to problemsolving.

Key Responsibilities

1. 24/7 Cloud Platform Support.
Provide timely and professional technical support to clients through various channels including aftersales IM groups phone support and ticketing systems. Ensure issues are addressed promptly to minimize client downtime.

2. Troubleshooting and Performance Tuning.
Analyze and resolve issues related to networks load balancing content acceleration servers storage and databases. Utilize your expertise in Linux system management and TCP/IP protocols to optimize performance and troubleshoot complex problems.

3. HighImpact Problem Resolution.
Identify and prioritize urgent client issues escalating as needed to prevent or minimize business impact. Document common problems and their solutions to enhance the knowledge base and improve firstcontact resolution rates.

4. Continuous Improvement.
Stay updated with the latest in cloud computing technologies and trends. Regularly review and improve operational processes and tools to enhance efficiency and service delivery.

5. Knowledge Sharing and Documentation.
Actively contribute to the development and maintenance of internal knowledge bases. Summarize and document new solutions to frequently encountered issues for future reference.

Candidate Requirements

1. Experience
1.1 Level 1: 3 years in cloud operations and maintenance.

1.2 Level 2: 5 years in cloud operations including leadership or advanced troubleshooting roles.

2. Technical Skills
2.1 Proficiency in cloud computing technologies and platforms.

2.2 Strong knowledge of Linux systems TCP/IP DNS LB CDN DB and security protocols.

2.3 Handson experience with audio/video SDKs big data AI TCE containers or related technologies is a plus.

3. Certifications
3.1 TCA Cloud Operations and Maintenance Engineer certification is required.

4. Soft Skills
4.1 Excellent communication and presentation skills.

4.2 Strong logical thinking problemsolving abilities and resilience under pressure.

4.3 A serviceoriented mindset with a strong sense of responsibility and teamwork.

Language Requirements

1. Proficiency in English and Chinese.

2. Understanding of Japanese or Korean is a plus.

Perks and Benefits

1. 5Day Work Week
Enjoy a healthy worklife balance with our Monday to Fridayschedule.

2. Life Insurance
Comprehensive coverage to give you and your family peace of mind.

3. Performance Bonus
Rewarding exceptional work with performancebased bonuses.

4. Overseas Company Trips
Join us on exciting companysponsored trips abroad as part of our teambuilding initiatives.

5. Additional Benefits
We offer a supportive work environment with opportunities for professional growth and development.

Why Join Us

This role offers the opportunity to work on leadingedge technologies in a rapidly growing company that values innovation and teamwork. You will be part of a supportive team passionate about cloud technology and dedicated to delivering outstanding service to our clients.

If youre ready to take on this challenging role and contribute to a forwardthinking company we encourage you to Apply Today!

Remote Work :

No