UX Researcher

• Identify key touchpoints of the users that should be targeted for research.
  
• Design and conduct UX research including surveys interviews and usability testing to evaluate the entire user journey identifying pain points and opportunities for enhancement
  
• Analyze user experience and user flows to identify areas for improvement
  
• Collaborate with the Product team and UX team for prototype testing and other user experience analysis tasks
  
• Establish indicators to track the product and develop reporting formats for business purposes
  
• Define monitor and update key acquisition engagement retention and monetization metrics.
  
• Work with stakeholders (Product Team Marketing Team etc.) to meet their user experience research needs and report the results back to the stakeholders
  
• Prepare and deliver timely reports on product performance and UX research findings to stakeholders.
  
• Follow up on the implementation of recommended changes based on research insights
  
• Develop research guidelines and templates for consistent use across the organization.
  
  

Requirements

• Proven experience in developing SaaS products
  
• At least three years of experience in business analysis product management or a similar role
  
• At least two years of experience with qualitative researchheavy projects
  
• Familiarity with product management strategies and methodologies
  
• Strong analytical skills and experience with datadriven decisionmaking
  
• Proficiency in qualitative and quantitative research methodologies (interviews observations surveys etc.) and tools
  
• Excellent interpersonal communication skills
  
• Ability to translate business needs into research tasks and back.
  
• Ability to work collaboratively across departments and manage multiple tasks simultaneously
  
• Bachelors degree in Business Management Psychology or a related field.
  
• Fluency in Armenian and English both written and oral
  
• Keen interest in product design and development
  

Benefits